RightFax ASP Support Packages

HMB Standard HMB Silver HMB Gold HMB Platinum
Telephone & Email Support Unlimited Unlimited Unlimited Unlimited
On-Site Visits No No No Two visits per year
Priority Call Handling No No Yes Yes
Support Plan Hours Monday-Friday 
8AM - 8PM (EST)
 Monday-Friday,
24 hours per day
 24 hours per day, seven days per week, excluding holidays
 24 hours per day, seven days per week, including holidays
HMB Self Service Center Support Website Yes Yes Yes Yes
On-Site Installation or Upgrades Varies By Location Varies By Location Varies By Location Varies By Location

For on demand, or per-incident RightFax Support, please call one of our product experts at 1-888-751-3967 or request a quote online.

Additional HMB Standard, Silver, Gold and Platinum ASP Support Plans Benefits:

  • Improved Issues Support- Real-time technical expertise and support via telephone and email.
  • Enhanced Problem Analysis- Excellent problem analysis and assistance according to clearly defined response time and guidelines.
  • Call Prioritization- Prioritization by problem urgency.
  • Online Access to Updates - Access to latest OpenText product releases and solutions for which you have active maintenance contracts.
  • Free Access To Knowledgebase- A knowledgebase of articles from the OpenText Customer Support and Development teams.

Additional Gold and Platinum Plan Benefits:

  • HMB will assist the customer in applying RightFax patches to their RightFax servers.

Additional Platinum Plan Benefits:

  • HMB will make on-site visits up to twice per year for a total of four days. Visits may include patch assistance, training, upgrades and/or migration.



Kofax Support Packages

HMB Per Incident Kofax Support HMB Standard Kofax Support HMB Premium Kofax Support
Telephone Support $100.00 Per Hour Unlimited Unlimited
Email Support Will result in Telephone Support Unlimited Unlimited
Priority Call Handling No No Yes
HMB Self Service Center Support No Yes Yes
Kofax Patch Support $100.00 Per Hour Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation) Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation)
Kofax Upgrade Support $100.00 Per Hour Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation) Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation)

Technical Support Contact Info
Telephone (614) 545-4945
Email support@hmbnet.com
HMB Support Portal HMB Support
RightFax Upgrade Request form Upgrade Request
Kofax Temporary Activation Kofax Temp Activation
VRS Activation and Deactivation VRS Activation
Remote Support Remote Support
Join Online Meeting Join Online Meeting
HMB is closed for the holidays listed below
2013 Holidays

New Year’s Day (January 1, 2013)
Memorial Day (May 27, 2013)
Independence Day (July 4, 2013)
Labor Day (September 2, 2013)
Thanksgiving Day (November 28, 2013)
Christmas Day (December 25, 2013)


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  • “
    As a customer, I appreciate that HMB approaches our business like a partnership, offers very competitive rates and all the while providing top notch IT services
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    Franklin County Treasurer
  • “
    HMB has consistently provided high quality .Net developers to our team.  The rapid ramp up and ability to become quickly productive for the project has not been matched by any other consultants.  We are very pleased with HMB's high performing, business-minded developers.
    ”


    Head of IS
  • “
    Well done! This is the A-team!
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    IT Manager
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    HMB focuses on customer inclusion and participation, which has provided opportunities for both clarity of business needs and project success.
    ”


    Leader, Operations Support
  • “
    HMB has the ability to gently help their customers navigate operational roadblocks entrenched in “the way we’ve always done it” to assist their customers gain operational efficiency via technology improvements
    ”


    Franklin County Treasurer
  • “
    Jody, congrats to you and the team on a successful implementation!
    ”


    Sr Vice President Distribution Operations
  • “
    From the beginning of the project, it was clear their major concerns were doing the project in the right way the first time and understanding the business just as well as the practitioners in the agency.
    ”
  • “
    HMB is just not another highly skilled service provider; they care about the solution they are providing their customers, and how it will continue to serve them in the future.
    ”

    Rosa Barker

    IT Director, Franklin County Treasurer
  • “
    I'm attending the lessons learned to understand what made this program so successful.
    ”

    Tom Harris

    Partner, HMB
  • “
    At the end of the day it comes down to doing the right thing. If you do what's right for your clients and treat your employees well, everything else falls into place. It's just that simple .
    ”

    Mark Buchy

    Partner, HMB
  • “
    The HMB team has established themselves as not just a vendor, but a partner, in helping us achieve our mission. They believe and live with us our value of 'be so good they can’t ignore us.
    ”


    Sr. Director
  • “
    My company chose HMB over other options primarily because of their people.  They came highly recommended, but what made them stand out amongst their peers was the professionalism and expertise of their team.
    ”


    Business Application Manager
  • “
    In developing Ohio’s educational e-grants system, HMB served as a great partner from start to finish.
    ”


    Director of Grants Management, Ohio Department of Education
  • “
    Most importantly, [HMB] seems to live by the idea that their business is not just about performing their assignments brilliantly, but also about satisfying their clients deeply.
    ”


    Business Application Manager
  • “
    High achievement always takes place in a framework of high expectation.
    ”
  • “
    We partnered with HMB because of their track record of successful projects, the depth of their technology staff and their flexibility. HMB provided us with the right resources in a short timeframe that allowed us to meet our client commitments in a timely and cost-effective manner. 
    ”


    Vice President of Technology
  • “
    HMB truly catered to 'our' needs on our RightFax Implementation. Their sales representatives and technical staff were a pleasure to work with. 
    ”


    IT Contract Administrator
  • “
    Professional, experienced, reliable and trustworthy sum up our relationship with HMB
    ”

    Emily L. Shaw

    Chief Deputy, Franklin County Treasurer
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