In order to provide real-time outage impacts, a comprehensive back-end infrastructure was needed. Outage information relies on accurate maps, detailed customer information, a comprehensive network linking electric assets, interaction with the control systems (SCADA), and an outage management system (OMS) to track these resources. While some of these systems were in operation, others needed to be created. All of the systems needed to be connected to communicate information in real-time.
HMB began by extensively revamping the mapping (GIS) systems. Utilizing the industry leader in GIS systems, ESRI's ArcGIS, HMB digitized the maps and provided integration with the Customer Information, Billing and Asset Management systems.
With the mapping infrastructure set, the next big component was implemented: the Outage Management System. By providing an interactive application for technicians, outage information could be managed and controlled. Finally, with outage data being captured, a public facing website provided a window into the impact of outages for electric customers.
By bringing together customer, outage, asset and mapping information, SCP saved time, money and staff time managing outages and updating maps. In addition, SCP reduced response time and increased customer satisfaction in response to outages.