RightFax Support Packages
| HMB Per Incident RightFax Support | HMB Standard RightFax Support | HMB Premium RightFax Support | HMB TAM RightFax Support | |
|---|---|---|---|---|
| Telephone Support | $100.00 Per Hour | Unlimited | Unlimited | Unlimited |
| Email Support | Will result in telephone support | Unlimited | Unlimited | Unlimited |
| Two On-Site Visit Per Year | No | No | No | Yes |
| Priority Call Handling | No | No | Yes | Yes |
| Support Plan Hours | N/A |
Monday-Friday
8AM - 8PM ET |
24/7/365 Days | 24/7/365 Days |
| HMB Self Service Center Support Website | No | Yes | Yes | Yes |
| RightFax Patch Support | $100.00 Per Hour | Supported (HMB will help plan patch installation, installation charges will apply if HMB performs the installation) | Supported (HMB will help plan patch installation, installation charges will apply if HMB performs the installation) | Supported (HMB will help plan patch installation, and provide implementation services at no charge) |
| RightFax Upgrade Support | $100.00 Per Hour | Supported (HMB will help plan upgrades, upgrade charges will apply if HMB performs the installation) | Supported (HMB will help plan upgrades, upgrade charges will apply if HMB performs the installation) | Supported (HMB will help plan upgrades, and provide implementation services at no charge) |
| On-Site Installation or Upgrades | Varies By Location | Varies By Location | Varies By Location | Varies By Location |
Kofax Support Packages
| HMB Per Incident Kofax Support | HMB Standard Kofax Support | HMB Premium Kofax Support | |
|---|---|---|---|
| Telephone Support | $100.00 Per Hour | Unlimited | Unlimited |
| Email Support | Will result in Telephone Support | Unlimited | Unlimited |
| Priority Call Handling | No | No | Yes |
| HMB Self Service Center Support | No | Yes | Yes |
| Kofax Patch Support | $100.00 Per Hour | Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation) | Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation) |
| Kofax Upgrade Support | $100.00 Per Hour | Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation) | Supported (HMB will help plan patch installation, installation charges will apply if HMB is doing the installation) |
Technical Support Contact Info
HMB Uses GotoMeeting for remote access. Please goto http://Joingotomeeting.com to join a meeting. |
HMB is closed for the holidays listed below
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